Returns, Exchanges & Cancellation Policy Discover Your Mobility

Ironclad Return Policy!
"Expect an easy purchase, fast delivery, and friendly service!"
 
The purpose of our return policy is to ensure you are satisfied with your purchases from The Discover Your Mobility. The terms and conditions below apply to your order and protect the transaction.

If you are unhappy with a returnable item for any reason, please return it within thirty days from the DATE RECEIVED for an exchange or credit of the purchase price less shipping, tax, and restocking fee.

Please note: Used items may not be returned for any reason. Items shipped uninsured may not be returned if damaged. A 20% restocking fee applies to all returns. We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees.

Cancellation
Once DYM has accepted your Order, you may not cancel the applicable Order and/or Proposal without the written consent of DYM. If you cancel your order after it has already shipped or if it is a custom order built to your color request and/or size, we will treat it as a return, and the above return policies will apply. We reserve the right to charge full shipping costs both ways plus a restocking fee if the item is refused delivery.

Returns and Exchanges
If you are unhappy with a returnable item for any reason, please return it within thirty days from the DATE RECEIVED for an exchange or credit of the purchase price, less shipping, tax, and a restocking fee. All returns and exchanges are subject to limitations set forth by the applicable manufacturer.

Non-returnable Items:
• Special order or special request items.
• Free gifts and promotional items.
• Custom items we make for you.
• Items you customize for yourself.
• Used items no longer resalable.
• Items missing packaging, parts, or instructions.
• Items specifically marked non-returnable.

Refunds, store credits, and exchanges are given at our discretion after we've evaluated your return. Refunds are issued once a month by check or money order in U.S. currency.

To request a Return Merchandise Authorization (“RMA”) number, call our office and provide us with the details of your return. Provide as much information as possible, and we'll issue an RMA number for the returnable product.